Privacy Policy

North Systems respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect through our website, why we collect it, how we use and protect it, and the rights you have in relation to your personal information.

North Systems is operated by PBH Trading (Pty) Ltd in South Africa.

1. Information We Collect

We may collect personal information that you provide directly to us, including when you:

• submit a consultation or enquiry form;
• contact us by email, telephone or another communication channel;
• engage with North Systems regarding our services.

Depending on how you interact with us, this may include:

• your name;
• company or business name;
• telephone number;
• email address;
• location;
• information you provide in connection with an enquiry;
• the page from which an enquiry was submitted;
• campaign or referral information showing how you reached our website.

Our website may also collect limited technical and usage information automatically, such as browser information, device information, pages visited and referral or campaign information, where this is supported by the site’s analytics tools.

2. Why We Collect Your Information

We process personal information for legitimate business purposes, including to:

• respond to enquiries;
• contact you when you request a consultation;
• understand your business requirements;
• provide information about North Systems products or services;
• prepare proposals or discuss potential projects;
• manage prospective and existing client relationships;
• understand how visitors find and use our website;
• measure the effectiveness of advertising and campaigns;
• maintain and improve our website and services;
• meet legal, regulatory and administrative requirements.

We will only use personal information for purposes that are reasonably connected to the reason it was collected, unless another lawful basis permits further use.

3. Consultation and Contact Forms

When you submit information through a North Systems website form, you voluntarily provide your details so that we can contact you regarding your enquiry.

Where a form requires certain information, this will be indicated. Other fields may be optional.

Submitting an enquiry does not create an obligation to purchase services from North Systems.

4. Marketing and Advertising Sources

We may use campaign identifiers, referral links or similar information to understand how visitors reached our website.

For example, a visitor scanning a QR code on a North Systems advertisement may arrive through a campaign-specific link. We may record that the enquiry originated from that campaign so that we can measure the performance of our advertising.

This information is used for marketing attribution and business analysis and does not change how we treat your personal information.

5. How We Store and Protect Information

We take reasonable technical and organisational measures to protect personal information against:

• loss;
• unauthorised access;
• unlawful use;
• alteration;
• disclosure; and
• destruction.

Personal information may be stored using reputable cloud-based systems and service providers that support the operation of the North Systems website and business systems.

Where third-party service providers process personal information on our behalf, we expect them to handle that information securely and only for the purposes for which it has been provided.

6. Sharing Personal Information

We do not sell your personal information.

We may share personal information with service providers where reasonably necessary to operate our business or website, including providers involved in:

• website hosting;
• database and cloud infrastructure;
• email delivery;
• analytics;
• communications;
• technology and operational support.

Information may also be disclosed where required by law, regulation, court order or another lawful authority.

7. International Processing

Some technology or cloud service providers used by North Systems may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer is handled in accordance with applicable data-protection requirements.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law.

For example, enquiry details may be retained while we are communicating with you and for a reasonable period afterwards for business administration, relationship management and record-keeping.

When personal information is no longer reasonably required, it will be deleted, destroyed or de-identified where appropriate.

9. Cookies, Local Storage and Website Functionality

The North Systems website may use cookies, browser storage or similar technologies to support website functionality and improve visitor experience.

For example, browser storage may be used to remember whether you have dismissed or submitted a website consultation popup so that it does not repeatedly appear during the same browsing session or for a defined period after submission.

Analytics tools may also use similar technologies to help us understand website traffic and usage.

10. Your Rights

Subject to applicable South African law, you may request that North Systems:

• confirm whether we hold personal information about you;
• provide access to personal information we hold about you;
• correct inaccurate or incomplete information;
• delete information where we are no longer entitled or required to retain it;
• restrict or object to certain processing of your information; or
• stop using your information for direct marketing.

Requests may be subject to applicable legal requirements and reasonable identity verification.

11. Direct Marketing

Submitting a consultation request allows North Systems to contact you regarding that enquiry.

We will not treat a consultation enquiry as unlimited consent for unrelated marketing.

Where we send direct marketing communications, you may ask us to stop at any time.

12. Security Incidents

If a security incident involving personal information occurs, North Systems will take appropriate steps to investigate, contain and respond to the incident.

Where required by applicable law, affected individuals and the relevant regulatory authority will be notified.

13. External Links

The North Systems website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their own privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, systems, services or legal obligations.

The latest version will be published on this page with the date of the most recent update.

15. Contact Us

If you have questions about this Privacy Policy or would like to request access to, correction of or deletion of your personal information, contact:

North Systems
PBH Trading (Pty) Ltd
Plettenberg Bay, South Africa
Email: hello@northsystems.co.za

You may also have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.